At Everly Explores, customer satisfaction is our top priority. We take pride in offering high-quality camping gear, luggage, and travel accessories for explorers around the world. This Returns & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Payment Method
Please note that Everly Explores only offers Cash on Delivery (COD) as our payment method. All payments are made in cash at the time of delivery.
Return Eligibility
We accept returns only in the following cases:
- The product you received is defective or damaged.
- You received the wrong item or an incomplete order.
To be eligible for a return:
- The product must be unused and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
We do not accept returns for:
- Products that have been used, damaged, or altered after delivery.
- Items returned without original packaging.
- Items returned beyond the 7-day return period.
Return Process
To initiate a return, please follow these steps:
- Contact our support team at [email protected] within 7 days of receiving your order.
- Provide your order number, reason for return, and photos of the product (if damaged or incorrect).
- Our team will review your request and provide further instructions for return or replacement.
Inspection and Approval
Once your returned item is received and inspected, we will notify you via email about the status of your return. If approved, you will receive instructions for product replacement or next steps.
Exchange Policy
If you received the wrong item or size, we are happy to exchange it for the correct product, subject to stock availability. Exchanges follow the same process as returns.
Damaged or Defective Items
If an item arrives damaged, please report it immediately by sending clear photos to [email protected] within 48 hours of delivery. We will arrange a replacement or equivalent solution based on availability.
Cancellation Policy
Orders can only be canceled before shipment. Once your order has been shipped, cancellations cannot be processed.
International Orders
As Everly Explores operates worldwide, return and replacement processing times may vary depending on location and shipping conditions.
Contact Us
For all return, refund, or exchange inquiries, please contact us at:
Email: [email protected]