At Everly Explores, we are committed to delivering high-quality camping gear, luggage, and travel accessories to adventurers worldwide. This Shipping Policy outlines how we process, handle, and deliver your orders efficiently and securely.
Worldwide Shipping
Everly Explores proudly ships products worldwide. We partner with trusted courier and logistics providers to ensure your orders arrive safely and on time, no matter where you are located.
Order Processing Time
- All orders are processed within 2 to 4 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed and shipped, you will receive a confirmation email with delivery details.
Payment Method
We currently offer Cash on Delivery (COD) as our only payment option.
- Customers must pay the full amount in cash at the time of delivery.
- Please ensure that someone is available to receive and pay for the package upon arrival.
Shipping Time and Delivery
- Estimated delivery times vary based on your country and location.
- Local deliveries: 5–7 business days
- International deliveries: 10–20 business days
- Delivery timelines may vary due to customs delays, natural events, or courier issues, which are beyond our control.
Shipping Charges
- Shipping fees are calculated based on your location, order weight, and delivery method.
- Any applicable shipping cost will be displayed during checkout before you confirm your order.
- Occasionally, we offer free shipping promotions, which will be clearly mentioned on our website.
Order Tracking
Once your order has been shipped, we will send you an email containing your tracking number and courier details. You can use this information to track your order status online.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information.
- Everly Explores is not liable for delays or lost shipments due to incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect or incomplete address, re-shipping charges may apply.
Delivery Issues and Delays
While we strive for timely delivery, certain factors may cause delays, such as customs clearance, local holidays, or courier network issues. We will do our best to assist you in tracking and resolving such delays.
Lost or Damaged Packages
If your order is lost or arrives damaged:
- Contact us at [email protected] within 48 hours of delivery (or expected delivery).
Customs and Import Duties
For international orders, customs duties or taxes may apply depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our product or shipping prices.
Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, cancellation requests cannot be processed.
Contact Us
For questions or concerns regarding shipping, please contact us at:
Email: [email protected]